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How 26mcasino Handles Your Personal Data

At 26mcasino, we take the privacy of your personal data seriously — this page sets out exactly what we collect, why we collect it, and how you can…

Data collected transparentlyNo unnecessary third-party sharingYour access rights respectedSecure account data storageContact us to update your details
26mcasino How 26mcasino Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to exercise any of your data rights — including access, correction or deletion — you can reach our privacy team through the channels…

Email Privacy Team Send your data access or correction request directly to our dedicated privacy email address.
Live Chat Support Start a live chat session from your account dashboard to speak with a support…
In-Account Data Centre Log into your 26mcasino account, head to the Settings section, and use the Data…
DATA HANDLING STANDARDS

Explore How We Protect Your Account Data

Our data-handling framework covers six key areas: how we store what you share, how long we keep it, who may see it, how cookies work on the platform…

Secure Data Storage

Account data and payment records are stored on encrypted servers.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand how you move through the lobby, and…

Data Retention Periods

We keep your account data for as long as your account is active and for a defined period afterwards to…

Account Security Practices

Two-factor authentication is available on every account. We monitor login activity for unusual patterns and will alert you by email…

Third-Party Data Sharing

We share your data only with payment processors (including the rails behind Touch 'n Go, GrabPay, Boost dan FPX) and…

Requesting Changes or Deletion

You may request a full export of your data, ask us to correct inaccurate details, or submit a deletion request…

Switch Through Common Privacy Questions

The questions below address the most frequent concerns we receive about data rights, account privacy, cookie use and how to reach us. If your question is not covered here, our live chat team is available at any hour to help you directly.

We collect your name, email address, phone number, date of birth and the payment method details you use — such as your Touch 'n Go or GrabPay account reference. We also log device type and session data for security purposes.

Log into your account, go to Settings, then Data & Privacy, and select 'Request Data Export'. We will prepare a downloadable file and notify you by email, usually within three working days of your request.

We share data only with payment processors needed to complete your transactions and identity-verification partners required by law. We do not sell or pass your data to marketing companies, advertisers or data brokers under any circumstances.

After account closure, we retain your data for the period required by applicable Malaysian financial and regulatory obligations. Once that retention period ends, your personal data is securely deleted from our systems.

Yes. Submit a deletion request via the Data & Privacy panel in your account settings or email our privacy team. We will review your request, confirm what can be deleted under current legal obligations, and action it within seven working days.

We use three categories of cookies: session (keeps you logged in), analytics (shows us which sections of the lobby you visit) and preference (stores your payment-method and language choices). You can disable non-essential cookies through your browser settings at any time.

Reach our privacy team by email or through live chat in your account dashboard. If you are not satisfied with our response, you may escalate the matter to the relevant data-protection authority in your jurisdiction, as permitted by local law.